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ISSN 0185-3252 (Print)
Revista de la Asociación Médica del Centro Médico ABC

2015, Number 1

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An Med Asoc Med Hosp ABC 2015; 60 (1)

Respect (part I).
Does disrespectful behavior put at risk the quality of care and patient safety?

Ruiz SJO

Language: Spanish
References: 22
Page: 53-58
PDF size: 188.70 Kb.


ABSTRACT

Disrespectful behavior is widely spread in the health system and takes many forms. Six forms of this behavior have been identified, which constitute threats to the safety and welfare of the patients and workers of health services. Notwithstanding, in recent years, the study of this type of behavior has attracted attention, other forms that affect respectfulness are more common and, potentially, more harmful. «Institutionalized» lack of respect means unduly long working hours, heavy workloads, physical risks and psychological intimidation, which are so common in the health system that are often accepted as normal. Although there are personal traits that predispose individuals to behave disrespectfully, it is a mostly learned behavior often reinforced by an authoritarian culture based on a «status» existing in most hospitals.


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