medigraphic.com
ISSN 2307-2113 (Electronic)
Revista Cubana de Información en Ciencias de la Salud (ACIMED)

2021, Number 1

<< Back Next >>

Revista Cubana de Información en Ciencias de la Salud (ACIMED) 2021; 32 (1)

Managing ignorance for managing knowledge: an organizational need

Ponjuán DG, Torres PD

Language: Spanish
References: 28
Page: 1-17
PDF size: 388.63 Kb.


ABSTRACT

Since the 90’s, the literature presents different institutional concerns about the conversion of individual knowledge into social knowledge and in this context use knowledge and experience to create an organizational knowledge. Organizational knowledge has another face, linked to the unknown, which is organizational ignorance. In this paper the appearance of the concept of ignorance and its role in organizations is presented. The evolution of this concept is analyzed and the need of its management is discussed. Different approaches obtained from the international literature are presented highlighting the role of information and of informational competences in ignorance management. Some experiences related to knowledge audits are mentioned, where the presence of ignorance has become evident without deepening these manifestations. Emphasis is placed on the need to handle more information as part of organizational routines, in order to identify and solve knowledge gaps and gradually face organizational ignorance.


REFERENCES

  1. Zims C. Rede? ning information science: from "information science" to "knowledge science". J Docum. 2006;62(4):447-61.

  2. Israilidis J, Lock R, Cooke L. Ignorance Management. Manag Dynam Knowl Econ. 2013;1:71-85.

  3. Polanyi M. Personal Knowledge. Chicago, IL: The University of Press; 1958.

  4. Brown JS, Duguid P. The social life of information. Boston, MA: Harvard Business School Press; 2000.

  5. Wenger E, Snyder W. Communities of practice: The organizational frontier. Harv Busin Rev. 2000;78(1):139-45.

  6. Polanyi M. The tacit dimension. London: Routledge & Kegan; 1966.

  7. Platón. La apología de Sócrates. San José, C. Rica: Imprenta Nacional; 2016. p. 32.

  8. Platón. La República. La Habana: Ed. Ciencias Sociales; 2008. p. 291.

  9. Roberts J. Organizational ignorance: Towards a managerial perspective on the unknown. Manag Learn. 2012;44(3):215-36.

  10. Gross M. The unknown in process: Dynamic connections of ignorance, non-knowledge and related concepts. Curr Sociol. 2007;55(5):742-59.

  11. Proctor RN. Agnotology: A missing term to describe the cultural production of ignorance (and its study). En: Proctor RN, Schiebinger L (eds). Agnotolology: The Making and Unmaking of Ignorance. Stanford, CA: Stanford University Press; 2008. p. 1-33.

  12. Witte MH, Crown P, Bernas M, et al. Lessons learned from ignorance: The curriculum on medical (and other) ignorance. En: Vitek B, Jackson W (eds). The Virtues of Ignorance: Complexity, Sustainability and the Limits of Knowledge. Lexington, KY: University of Kentucky Press; 2008. p. 251-72.

  13. Smithson M. Ignorance and Uncertainty: Emerging Paradigms. New York: Springer. 1989.

  14. Gross M. Ignorance and Surprise: Science, Society and Ecological Design. Cambridge: MIT Press; 2010.

  15. Merton RK. Social Theory and Social Structure. New York: Free Press; 1957.

  16. Merton RK. The precarious foundations of detachment in sociology. En: Tiryakian EA (ed.). The Phenomenon of Sociology. New York: Appleton-Century Crofts. 1971. p. 188-99.

  17. Zack MH. Managing Organizational Ignorance. Knowl Direct. 1999;1:36-49.

  18. Harvey MG, Novicevic MM, Buckley MR, Ferris GR. A historic perspective on organizational ignorance. J Manag Psychol. 2001;16(6):449-68.

  19. Allport F. Social psychology. Boston: Houghton Mifflin; 1924.

  20. O´Gorman H. Discovery of pluralistic ignorance. J Hist Behav Sci. 1986;22:333-47.

  21. Dunn WN. Assessing the impact of policy analysis: the function of usable ignorance. Knowl Pol Internat J Knowl Tran Utiliz. 1992;4:36-55.

  22. Vasconcelos FC. Da gestão do conhecimento à gestão da ignorância: uma visão co-evolucionária. Rev Administr Empr. 2001;41(1):98-102.

  23. Carvalho EG, Ferreira CA, Gandia RM, Sugano JY. Open Innovation: A first step to integrate knowledge and ignorance management. Brasil: XXXV Encontro Nacional de Engenharia de Produca: Perspectivas Globais para a Engenharia de Produção; 2015. p. 13-6.

  24. Ponjuán G. Diseño de una auditoría del conocimiento organizacional orientada hacia los procesos principales y el desarrollo profesional. Rev Cubana Inform Cienc Salud. 2018;29(3):1-12.

  25. Ponjuán G, Alfonso I, Fernández-Valdés MM, Zayas R. Auditoría del conocimiento orientada a los procesos y al desarrollo profesional en la Editorial Ciencias Médicas. Rev Cubana Inform Cienc Salud. 2019 [acceso: 12/04/2019];30(2). Disponible en: Disponible en: scielo.sld.cu/scielo.php?script=sci_isoref&pid=S2307-21132019000200004&lng=es&tlng=es

  26. Ponjuán G, León M. Auditoría del conocimiento en una institución docente. Experiencias. Alc Rev Inform Comunic. 2020;9(23):203-19.

  27. Israilidis J, Siachou E, Cooke L, Lock R. Individual variables with an impact on knowledge sharing: the critical role of employees' ignorance. J Knowl Manag. 2015;19(6):1109-23. http://dx.doi.org/10.1108/JKM-04-2015-0153

  28. Froehlich T. A Not-So-Brief Account of Current Information Ethics: The Ethics of Ignorance, Missing Information, Misinformation. BiD: Text Universit Bibliotecon Document. 2017[acceso: 20/12/2020];39. Disponible en: Disponible en: http://bid.ub.edu/en/39/froehlich.htm




2020     |     www.medigraphic.com