2019, Number 29
<< Back Next >>
Inv Ed Med 2019; 8 (29)
Clinical skills, perceived emotional intelligence and burnout in medical interns of social service
Ortiz-Acosta R, Beltrán-Jiménez BE
Language: Spanish
References: 33
Page: 76-84
PDF size: 470.77 Kb.
ABSTRACT
Introduction: During their rotation to social services, the
medical intern has the opportunity to integrate and apply
the knowledge acquired during their academic training,
and by understanding their potential patients, they will be
able to improve their clinic skills, and the ability to relate
emotionally to their patients.
Objective: Evaluate the relationship between clinic skills,
perceived emotional intelligence, and burnout in medical
interns during their social service in Health Services of
Sonora.
Method: A cross-sectional and correlational study was
conducted, involving 56 medical interns, six months into
their social service rotation. The following assessment
tools were used: Questionnaire Skills Clinics; Maslach
Burnout Inventory and Trait Meta Mood Scale TMMS-
24, which evaluate the perceived emotional intelligence.
Statistical analysis included frequency measurements
and Spearman correlation analysis.
Results: Statistically significant relationships were found.
Clinical skills correlated positively with clarity (r = 0.28;
p ‹ .03) and repair (r = 0.33; p ‹ .01, negatively with
exhaustion (r = −0.34; p ‹ .03) and depersonalisation
(r = −0.27; p ‹ .04). Emotional clarity negatively correlated
with exhaustion (r = −0.32; p‹ .01) and depersonalisation
(r = −0.26, p ‹ .04) and positively with self-fulfilment.
(r = 0.40; p ‹ .00). Repair emotions is negatively related
to exhaustion (r = −0.34; p ‹ .00) and positively to selffulfilment
(r = 0.38; p ‹ .0).
Conclusions: The data obtained indicates that, when the
medical interns of social service have an adequate clarity
and emotional repair, they increase their clinical skills,
achieving the ability for interview and improved patient
and physician communication. When clarity and repair of
emotions increases, emotional exhaustion and depersonalisation
decreases, and their self-fulfilment increases. The
foregoing indicates that possessing an adequate clarity
and repair of emotional states, improves the clinical abilities
of the medical intern.
REFERENCES
Ortiz-Acosta R, Beltrán-Jiménez B. Inteligencia emocional percibida y desgaste laboral en médicos internos de pregrado. Educ Med. 2011;14:49-55.
Ramírez O, Hamui A, Reynaga J, Varela M, Ponce de León M, Díaz A, et al. Condiciones de trabajo de los médicos pasantes mexicanos durante el servicio social. Perfiles Educativos. 2012;138:92-107.
Hamui-Sutton S. Condiciones sociales en que los pasantes dela Facultad de Medicina de la Universidad Nacional Autónoma de México realizan el Servicio Social en áreas rurales. Gac Med Mex. 2012;148:277-80.
Nigenda G. Servicio social en medicina en México. Una reforma urgente y posible. Salud Publica Mex. 2013;55:519-27.
Vázquez Martínez FD. Competencias profesionales de los pasantes de enfermería, medicina y odontología en servicio social en México. Rev Panam Salud Publica. 2010;28:298- 304.
López J, González M, Velasco M. Servicio Social de Medicina en México, factibilidad del cumplimiento académico en el área rural. Rev Fac Med UNAM. 2004;47:181-6.
De la Fuente JR, López-Bárcena J. El servicio social como programa académico. Rev Fac Med UNAM. 1993;4:164-8.
Naeem N, van der Vleuten C, Muijtjens A, Violato C, Moin A,AlFaris A, et al. Correlates of emotional intelligence: Resultsfrom a multi-institutional study among undergraduate medical students. Med Teach. 2014;36:S30-5.
Lifshitz A. La enseñanza de la competencia clínica. Gac Méd Méx. 2004;140:312-3.
Sogi C, Zavala S, Oliveros M, Salcedo C. Autoevaluación de formación en Habilidades de entrevista, relación médico paciente y comunicación en médicos graduados. An Fac Med Lima. 2006;67:30-7.
Ha J, Sur A, Longnecker N. Doctor-Patient Communication: a review. Ochsner J. 2010;10:38-43.
Alhaalel-Gabay B. Vigencia de los valores del acto médico y de la relación médico-paciente. Rev Soc Perú Med Interna. 2008;21:37-41.
Fernández-Berrocal P. Inteligencia emocional para el médico del siglo XXI. El médico. 2010;112:22-5.
Epstein RM, Campbell TL, Cohen-Cole SA, McWhinney IR, Smilkstein G. Perspectives on patient-doctor communication. J Fam Pract. 1993;37:377-8.
Wagner P, Moseley G, Grant M, Gore R, Owens C. Physicians emotional intelligence and patient satisfaction. Fam Med. 2002;34:750-4.
Beltrán-Jiménez B, Ortiz-Acosta R. Síntomas depresivos, inteligencia emocional percibida y formas de afrontamiento en mujeres embarazadas. Ansiedad Estrés. 2011;17:255-64.
Stratton T, Elam C, Murphy-Spencer A, Quinlivan S. Emotional intelligence and clinical skills: preliminary results from a comprehensive clinical performance examination. Acad Med. 2005;80:34-7.
Nwankwoo BE, Obi T, Sydney-Aggor N, Agu SA, Aboh JU. Relationship between emotional intelligence and job satisfaction among health workers. J Nurs Health Sci. 2013;2:19-23.
Cleries X, Raya M, Kronfly E, Escoda J, Cases C. Hacia el aprendizaje de las emociones y sistemas motivacionales en la relación asistencial. Educ Med. 2002;5:113-25.
Merve Z. The contribution of emotional intelligence on the components of burnout: the case of health care sector professionals. J Nurs Health Sci. 2014;19:27-34.
Fernandez-Berrocal P, Extremera N, Ramos N. Validity and reliability of the Spanish modified version of the Trait Meta- MoodScale. Psychol Rep. 2004;94:751-5.
Maslach C, Jackson SE. MBI-Inventario Burnout de Maslach. Madrid: TEA; 1997.
Lifshitz-Guinzberg A. La enseñanza de la clínica en la era moderna. Inv Ed Med. 2012;1:110-7.
Hernández-Vargas C, Dickinson-Bannack M. Importancia de la inteligencia emocional en medicina. Inv Ed Med. 2014; 3:155-60.
McConnell M, Eva K. The role of emotion in the learning and transfer of clinical skills and knowledge. Acad Med. 2012;87:1-7.
Borrel-Carrio F, Epstein R. Preventing errors in clinical practice: a call for self-awarness. Ann Fam Med. 2004;2:310-6.
Induráin D, Pascual P. Cómo mejorar nuestras entrevistas clínicas. An Sis San Navar. 2001;24:15-22.
Extremera N, Durán A, Rey L. Recursos personales, síndrome de estar quemado por el trabajo y sintomatología asociada al estrés en docentes de enseñanza primaria y secundaria. Ansiedad Estrés. 2010;16:47-60.
Johnson D. Emotional intelligence as a crucial component to medical education. Int J Med Educ. 2015;6:179-83.
Bascuñán M. Cambios en la relación médico paciente y nivel de satisfacción de los médicos. Rev Med Chile. 2005;133:11-6.
Salguero J, Iruarrrizaga I. Relaciones entre inteligencia emocional percibida y emocionalidad negativa: ansiedad, ira y tristeza/depresión. Ansiedad Estrés. 2006;12:207-21.
González R, Souto A, Freire C. Regulación emocional y burnout académico en estudiantes universitarios de fisioterapia. Rev Inv Educ. 2011;9:7-18.
Duran A, Extremera N, Rey L. Self-reported emotional intelligence, burnout and engagement among staff in services for people with intelectual disabilities. Psychol Report. 2004;95:386-90.