2016, Number 3
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Gac Med Mex 2016; 152 (3)
Patients, clients, doctors and providers: is it just a question of terminology?
Ayuzo VC
Language: Spanish
References: 10
Page: 429-430
PDF size: 52.79 Kb.
ABSTRACT
With the modernization of healthcare and management of a Hospital as a bussiness, There is the risk of changing the words
“patient” and “doctor” into “client” and “provider”, risking the humanitarian care, thrustworthiness, and doctor-patient relationship.
Using first and last names could be an option for communication.
REFERENCES
Real Academia Española, Diccionario de la lengua española, 23.ª ed. Madrid, España; 2014.
Pluckhan ML. The use of the word “client”. Kans Nurse. 1972;1-2.
Nassem A, Balon R. Khan S. Customer, client, consumer, recipient or patient. Ann Clin Psichiatry. 2001;13(4):239-40.
Dueñas Padrón A. El desarrollo Empresarial. Admnistración Hospitalaria. 3a ed. Malagón Lodoño: Ed. Panamericana. 2008;(4):31-42.
Cabello M. Calidad de la atención médica. Paciente o cliente? Rev Med Hered. 2001;21(3):96-9.
Ramirez Ramos A. La faceta humana del médico. Diagnóstico.1995;34-8.
Meill E. The trouble with treating patients as consumers. Harvard Bussiness Review; 2012.
Wing PC. Patient or client? Of in doubt, ask. CMAJ. 1997;157(3):287-9.
Nigel E. Unhappy Doctors: what are the causes and what can be done? BMJ. 2002;324:835-8.
Harskard B, Williams SL, Di Matteo, Rosenthal R, White MK, Goldstein MG. Physician and patient communication trainning in primary care: effects on participation and satisfaction. Health Psycol. 2008;5:513-22.