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2020, Number 2

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Rev Cub Gen 2020; 13 (2)

Assessment of knowledge on quality management in the care service of the National Center of Genetics Medical

Louro PY, Concepción ÁA, Camayd VI, Tudela CM, Fujishiro VL

Language: Spanish
References: 23
Page: 1-20
PDF size: 386.18 Kb.


ABSTRACT

Introduction: The National Center of Medical Genetics outlines strategies to ensure the quality of services, which are provided to the entire national network of medical genetics and institutions of the Cuban health system.
Objective: Was to evaluate the knowledge of the internal clients of the care process, in the requirements of the ISO-NC 9001: 2008 standard, in the period from May 2012 to May 2018.
Methods: The knowledge evaluation about quality issues in the institution (before and after the quality management system implementation) was carried out through a questionnaire. To compare the results at the beginning and at the end of the study period, a propensity score matching was performed. The association between the intervention and the level of knowledge was evaluated by the Bayes factor. Statistical analysis was performed in R 4.0.2.
Results: In the initial diagnosis, 29,35 % of responses were obtained with an adequate level of basic knowledge of the quality management system. The main irregularities were identified and strategies as continuous training of healthcare service clients and newly admitted staff were applied. The evaluation of the results at the end of the period showed a higher percentage (84,27%) of positive responses with respect to the initial diagnosis.
Conclusions: The training strategies implemented allowed raising the level of knowledge of the personnel of the care process in the CNGM from an insufficient level to an adequate level, for which the acquisition of culture on these topics is in progress.


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