2021, Number S1
Strategic implementation of customer service during the pandemic COVID-19 (SARS-CoV-2) CECAMET, 2020- first quarter 2021
Fernández TM, Del ÁLRV
Full text
10.35366/102580
Language: Spanish
References: 14
Page: s39-45
PDF size: 121.01 Kb.
ABSTRACT
In the State Commission for Conciliation and Medical Arbitration of Tabasco (CECAMET), for the efficient attention to the user during the COVID-19 pandemic, older personnel were located, as well as those with real mobility, applying the home office option and with the Minor staff implemented a strategy of guards in the various care units to comply with all the requested matters in a timely manner; In the same way, a complaints box was set up to attend to any matter that the user requested at any time, enabling the institutional WhatsApp and itinerant modules in our social networks in the same way, which kept us in direct contact with the users by reporting 7,300 followers and 5,474 beneficiaries. Our continuous training system for the health sector and the general public is restructured by applying the online modality, benefiting a total of 5,139 users.REFERENCES