Roque GR, Ruiz TJF, Torres PRC, Brito ÁG, Guerra VD, Guerra BRM

Language: Spanish
References: 12
Page: 1-17
PDF size: 402.46 Kb.

ABSTRACT

Introduction: Health facilities directors’ role in the confrontation with COVID-19 offers the opportunity to explore the links between quality and knowledge in hospital services.
Objective: To assess how knowledge management allows establishing the actions procedures in hospital services to maintain quality in a pandemic situation.
Methods: A qualitative, research-action study was carried out supported by the analysis of documents and participant observation of the actions taken at National Center of Minimum Access Surgery during the two months that passed since the first case of COVID-19 was identified in Cuba.
Result: Two procedures were conducted, one for epidemic situations and another specific for COVID-19, which regulate actions for the prevention of the disease, patients' care, workers' and companions' protection, which makes possible to maintain the quality of medical-surgical services in these risk scenarios.
Conclusions: Management of knowledge and its conversion into documented information allows the incorporation of external knowledge and lessons learned in the actions of the institution, contributing to the strategic and operative decision making, managing the risks on the basis of scientific evidence, to guarantee the quality of the hospital services in times of coronavirus.

REFERENCES

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