Roza RH, Macedo SRN

Language: Portugués
References: 0
Page: 1-16
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ABSTRACT

Objective: the purpose of the study was to broaden understanding of the process of production and dissemination of information in the organizational environment by means of the analysis of a knowledge intensive organization.
Methods: the organization chosen was a Research and Development Center from the field of information and communication technologies. This center is a reference organization in its sector, for it has one of the largest research and development programs for this field in Latin America. Its processes for production and dissemination of information may be applied in other knowledge intensive organizations, as may be the case of health sciences research institutions. To achieve this aim, a qualitative field study was conducted which was based on interviews. The interviewees were three professionals from organizational units whose work was directly related to production and dissemination of organizational information.
Results: in only one of the organizational units activities related to the production and dissemination of information were described as a formal process of the organization.
Conclusion: the results pointed out that the main difficulties in organizational units have to do with the definition of the target audience, and mainly the evaluation of the use of information. They also point to the adoption of best practices in the organization, such as a clear definition of the information needs, and the adequacy of the use of information and communication technologies in the process of production and dissemination of information.