Perceived satisfaction of users in Baracoa health libraries

Marianela Noa Legrá; María Cristina Muguercia Llácer; Daliana Durán Morgado; María Inés Jiménez de Castro Morgado; Yanni Duran Pérez

2017, Number 6

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RIC 2017; 96 (6)

Perceived satisfaction of users in Baracoa health libraries

Noa LM, Muguercia LMC, Durán MD, Jiménez CMMI, Durán PY

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Language: Spanish
References: 0
Page: 1074-1083
PDF size: 175.11 Kb.

ABSTRACT

A qualitative research was conducted to evaluate the perceived satisfaction of users of health libraries in Baracoa, 2015. A sample of 75 regular users of the libraries was worked. The information was obtained through a semi-open questionnaire, the interview retest and a Likert scale. Analytical dimensions and triangulation were established for the reliability and validity of the data. It is concluded that the good attitude of users towards health libraries, as well as the perception of attractions and preferences related to leadership and professional competence should be used as strength to mitigate the dissatisfactions of some users at an informational and / or emotional level. Since libraries do not seem to participate in modifying the user's mood, either for or against, it is suggested to work more intentionally in the user's emotional satisfaction.