2011, Number 1
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Revista Cubana de Información en Ciencias de la Salud (ACIMED) 2011; 22 (1)
Social reference: the route for services of virtual reference
Manso RRA
Language: Spanish
References: 17
Page: 18-31
PDF size: 210.39 Kb.
ABSTRACT
To take into account the challenges imposed by the information technologies and
particularly, the philosophy 2.0, must to be a basic principle for any offer that
information institutions want to implement in the virtual space. Reference service
has to do with this problem, thus present communication describes the risks and
chances representing for this offer the technological changes, mainly due to the
invasion of the so called social reference. Likewise, the communication approach
some examples of services on the base of social reference born outside of the frame of the traditional information institutions and the premises that must to be
observed those of virtual reference for its renewal and may to continue being one
of the routes for meeting of formative and informative demands of users.
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