Sánchez ET, Vadillo BG, Benítez F, Monterrosas R

Language: Spanish
References: 8
Page: 6-12
PDF size: 191.41 Kb.

ABSTRACT

The phenomenon of study analysis is limited to the spirit of service and applies the values nurses in a clinical service. Objective: is to identify the level of spirit service and ethical values in the participating nurses. Methodology: Its was a descriptive study observational and cross in a institution of second level care with 340 nurses assigned, of which 100 answered a self-applied form (emedic – 1 with a Crombach of 0,915) of 26 items, distributed at the beginning of the shift and collected through the floor managers at the end of the journey. The information is analyzed in relative frequencies. The hypothesis were: Spirit of service level in the study will qualify as high and means according to the scale emedic-1; the ethical values inherent nursing care such as humility , prudence and discretion will be at level low in the scale emedic-1 Results: The ethical values of caring identified in descending order are: caution, honesty, reliability, gentleness, discretion, diligence, humility and truth in clinical notes. The relevant indicators of the spirit of service are: call the patient by name, to avoid the cold and indifferent treatment, performance of procedures under a scientific and ethical principles, and good humor. Three indicator of the poor spirit of service are flexibility to the demands of the patient, patient neglect by overwork, and difficulty to offer a “plus” service. Conclusions: one important element is the related with the number of experts, who where in in this investigation. More than the third part of the nurses are clinic experts, the indicators of the spiritual service, which characterized the nurses is expressed in different ways.One attribute is definitely the best qualified to address the patient by name to avoid indifferent treatment although it is desirable that these two attributes will “always” accompanied by a good mood to perform the procedures.

REFERENCES

1. Abbagnano N. Diccionario de filosofía. México: Fondo de Cultura Económica; 1963.pp. 442, 443.

2. Pinedo J. La cultura de servicio orientada al cliente y con visión humana, asociativa y existencial. México: Servicios de comunicación e información; 1994. pp. 62-67, 69-72.

3. Pinedo RJ, González AO, González AL. Una invitación a servir. México: CUDESCO; 2008.p 8.

4. Sánchez E. El espíritu de servicio. En los ejes disciplinares de enfermería. Audiograbación en CD. México: INER; 2009

5. González-Noriega MA. La ética del cuidado, en los ejes disciplinares de Enfermería. Audiograbación en CD. México: INER; 2009.

6. Torralba i Roselló F. Antropología del cuidar. España: Fundación MAPFRE Medicina; 1998; p. 374.

7. Torralba i Roselló F. Ética del cuidado España: Fundación MAPFRE Medicina; 2006. p. 272.

8. Colliere MF. Promover la vida. De la práctica de las mujeres cuidadoras a los cuidados de enfermería. España: Mc Graw Hill Interamericana; 1997. Pp. 65, 233-235.