Roque GR, Ruiz TJF, Guerra BRM, Anido EV, Brito ÁG

Language: Spanish
References: 16
Page:
PDF size: 296.18 Kb.

ABSTRACT

Introduction: Knowledge management is vital for health organizations in order to guarantee the quality of their services.
Objective: To evaluate knowledge management at the National Center for Limited Access Surgery.
Methods: A descriptive cross-sectional investigation was carried out. A survey was prepared, validated and applied to 20 employees at this institution from November to December 2018. The knowledge management variable was studied, through its characterizing elements, which were evaluated in two dimensions: importance and frequency. The data were processed through descriptive statistics methods with the use of SPSS v.21 program.
Results: The investigation identified the institution top management commitment with knowledge management, the existence of a sufficient technological infrastructure to support its activities, as well as the need to strengthen exchanges between specialists to share research results and take advantage of lessons learned from medical errors and non-conformities, for which time and resources were required.
Conclusions: The National Center for Limited Access Surgery is an institution with outstanding activity in knowledge management. The application of the survey to evaluate knowledge management in the institution allowed identifying the necessary improvement opportunities in support of innovation and the quality of the health service provided, which further enhances professional training and exchange of lessons learned among specialists for organizational learning.

REFERENCES

1. Bordoloi P, Islam N. Knowledge Management practices and healthcare delivery: A contingency framework. The Electronic Journal of Knowledge Management [Internet]. 2012 [acceso 08/04/2020];10(2):110-20. Disponible en: http://www.ejkm.com/issue/download.html?idIssue=31]

2. Simon L. The relationship between knowledge management tools and interprofessional healthcare team decision making. Walden University. Dissertations and Doctoral Studies Collection. 2016 [acceso 08/04/2020]. Disponible en: http://scholarworks.waldenu.edu/dissertations]

3. Arboleda Posada GI. Conceptualización de la gestión del conocimiento en instituciones de salud de mediana y alta complejidad. Rev. Cub. Salud Púb. 2016 [acceso 08/04/2020];18(3):379-90. Disponible en: https://www.scielosp.org/article/rsap/2016.v18n3/379-390/]

4. Vidal Ledo MJ, Pujal Victoria NI, Castañeda Abascal I, Bayarre Vea H. Gestión de información y conocimiento. Herramienta para el desarrollo de la Salud Pública cubana. INFODIR. 2016 [acceso 08/04/2020];23(2):3-12. Disponible en: https://www.medigraphic.com/cgi-bin/new/resumen.cgi?IDARTICULO=66626]

5. Williams I, Dickinson H. Can knowledge management enhance technology adoption in healthcare? A review of the literature. Evidence & Policy. 2010 [acceso 08/04/2020];6(3):309-31. Disponible en: https://www.ingentaconnect.com/content/tpp/ep/2010/00000006/00000003/art00003]

6. Agency for Clinical Innovation. Knowledge Management. An ACI Approach. 2013 [acceso 25/11/2018]. Disponible en: http://www.aci.health.nsw.gov.au]

7. Lee HS, Hong SA. Factors affecting hospital employees' knowledge sharing intention and behavior, and innovation behavior. Osong Public Health and Research Perspectives. 2014 [acceso 08/04/2020];5(3):148-55. Disponible en: https://www.sciencedirect.com/science/article/pii/S2210909914000447]

8. Mura M, Lettieri E, Radaelli G, Spiller N. Behavioural operations in healthcare: knowledge sharing perspective. International Journal of Operations and Production Management. 2016 [acceso 08/04/2020];36(10):1222-46. Disponible en: https://www.emerald.com/insight/content/doi/10.1108/IJOPM-04-2015-0234/full/html]

9. Ali N, Tretiakov A, Whiddett D. A content validity study for a knowledge management systems success model in healthcare. Journal of Information Technology. Theory and Application. 2014 [acceso 08/04/2020];15(2):21-36. Disponible en: http://search.proquest.com/openview/93b9d6ca2a6db292df559ff507134e2b/1?pq-origsite=gscholar&cbl=25721]

10. Karamitri I, Talias MA, Bellali T. Knowledge management practices in healthcare settings: A systematic review. The International Journal of Health Planning and Management. 2015 [acceso 08/04/2020];30(3):1-15. Disponible en: https://onlinelibrary.wiley.com/doi/abs/10.1002/hpm.2303]

11. Guerra Bretaña RM, Ramírez García JR, Ramos Azcuy FR. Relaciones entre la gestión de la calidad, el conocimiento y la innovación. Memorias del 12do Congreso Internacional de Educación Superior del 10 al 14 de febrero de 2020 [En memoria flash]. La Habana; 2020.]

12. NC. Norma NC-ISO 9001: 2015 Sistemas de Gestión de la Calidad-Requisitos. La Habana: Oficina Nacional de Normalización; 2015.]

13. Franch León K, Guerra Bretaña RM. Las normas ISO 9000: una mirada desde la gestión del conocimiento, la información, innovación y el aprendizaje organizacional. Cofín Habana. 2016 [acceso 08/04/2020];11(2):29-54. Disponible en: http://scielo.sld.cu/scielo.php?script=sci_arttext&pid=S2073-60612016000200002]

14. Radaelli G, Lettieri E, Mura M, Spiller N. Knowledge sharing and innovative work behavior in healthcare: A micro-level investigation of direct and indirect effects. Creativity & Innovation Management. 2014;23(4):400-14. DOI: https://doi.org/10.1111/caim.12084]

15. Roque González R, Guerra Bretaña RM, Torres Peña, R. Gestión integrada de seguridad del paciente y calidad en servicios de salud. Revista Habanera de Ciencias Médicas. 2018 [acceso 08/04/2020];17(2). Disponible en: http://www.revhabanera.sld.cu/index.php/rhab/article/view/2012]

16. Moré Chang C, Yeras García GT, Pérez de Alejo Rodríguez L. Un paso más hacia la calidad total en las organizaciones de salud cubanas. Acta Médica del Centro. 2014 [acceso 08/04/2020];8(2):124-30. Disponible en: https://docs.google.com/viewerng/viewer?url=http://www.revactamedicacentro.sld.cu/index.php/amc/article/viewFile/123/114]